TerraVita Naturals (“we,” “our,” “us,” or “Company”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website terravita.food, contact us, or engage with our products and services.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website.
1. Information We Collect
We may collect the following types of information when you interact with our website or services:
A. Personal Information
Information that identifies you or can be used to identify you, such as:
- Name
- Email address
- Phone number
- Company name
- Business address
- Billing and shipping information
- Any information you submit through contact forms, inquiry forms, or email communication
B. Non-Personal Information
Information that does not directly identify you, such as:
- Browser type
- Device type
- IP address
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- Approximate location
- Website usage data and interaction patterns
C. Business Inquiry Information
Because we primarily serve bulk and B2B customers, we may also collect information related to:
- Wholesale and bulk order requests
- Partnership and distribution inquiries
- Product sourcing requirements
- Company or organization details
- Preferred quantities, specifications, and communication preferences
2. How We Collect Information
We collect information in the following ways:
- Directly from you when you fill out forms, contact us, request a quote, subscribe to updates, or communicate with us by email
- Automatically through cookies, analytics tools, server logs, and similar technologies
- From third parties such as service providers, payment processors, shipping partners, or advertising/analytics platforms, where applicable
3. How We Use Your Information
We use the information we collect for purposes including:
- Responding to your inquiries and messages
- Processing bulk, wholesale, or business-related requests
- Providing product information, quotations, and customer support
- Managing business relationships and communication
- Sending administrative updates, confirmations, and notices
- Improving our website, products, services, and user experience
- Analyzing website traffic, performance, and visitor behavior
- Preventing fraud, misuse, or unauthorized access
- Complying with legal obligations and resolving disputes
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar tracking technologies to improve user experience and understand how visitors use our site.
Cookies may be used to:
- Remember your preferences
- Improve site performance
- Analyze website traffic
- Support security and functionality
- Measure the effectiveness of marketing campaigns
You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
5. Sharing of Information
We do not sell your personal information. We may share your information only in the following circumstances:
A. Service Providers
We may share information with trusted third-party service providers who help us operate our business, such as:
- Website hosting providers
- Email service providers
- Analytics providers
- Payment processors
- Shipping and logistics partners
- IT and security service providers
These providers are permitted to use your information only to perform services on our behalf.
B. Business Purposes
We may share information internally or with business partners to:
- Fulfill bulk or wholesale orders
- Manage inquiries and communications
- Provide customer support
- Coordinate sourcing, logistics, or delivery
C. Legal Compliance
We may disclose information if required to do so by law or if we believe such action is necessary to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Enforce our terms and policies
D. Business Transfers
If our business is sold, merged, restructured, or transferred, your information may be part of the transferred assets.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Complete transactions or respond to inquiries
- Meet legal, accounting, or reporting obligations
- Resolve disputes and enforce agreements
When information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Access the information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Object to certain forms of processing
- Request information about how your data is used
To exercise any of these rights, please contact us at info@terravita.food.
We may need to verify your identity before responding to your request.
9. Email Communication
If you contact us by email or submit an inquiry form, we may use your email address to respond to your request, share relevant business information, or follow up regarding products, bulk orders, or partnerships.
You may also receive administrative communications related to your inquiry or transaction. We do not send marketing emails unless permitted by law or unless you have agreed to receive them.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.
We encourage you to review the privacy policies of any third-party websites you visit.
11. Children’s Privacy
Our website and services are intended for business and general informational use, and we do not knowingly collect personal information from children under the age of 13 (or the applicable minimum age in your jurisdiction).
If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete such information.
12. International Visitors
If you access our website from outside India, please note that your information may be transferred to, stored in, and processed in countries where our servers or service providers are located. By using our website, you consent to such transfer and processing as permitted by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
TerraVita Naturals
Email: info@terravita.food